Everything has gone smoothly and we are very grateful to have a home now. No, Stonewater Inc does not offer a senior discount. 19 reviews. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Thanks for your lovely feedback! I must be a worry to have an active leak in her home. From start to finish, the agent who handled my move has been nothing but helpful. Thank you so much for sharing that with us. Stonewater Inc is currently rated 4.9 overall out of 5. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. 0000001152 00000 n She got everything sorted for me within 24 hours and kept up to date with me on what was going on. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Yes, Stonewater Inc offers free project estimates. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. I'm glad you had a great experience with Jo in starting your tenancy. We undertake some works throughout the year to keep where you live in good shape. Great Job . startxref This would have been a 5 star review however I found there was a lack of communication in my experience. We never leave a job unfinished, or a customer unsatisfied with our level of service. I understand it must have been quiet frustrating. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . C ii, Malcolm. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Firstly I went over 6 weeks with no hot water and heating. I have constant smell of damp in my house. That means we manage over 500 homes on . I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. I'm not happy with the outcome. I had asked them to not drop bundles of singles from a worker's shoulder onto the . Could not have gone better. I'm dismayed to hear of our lack of response and the distress this is causing your family. I sent an email to Stonewater this year, but never received a response. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. 0000072804 00000 n No one had noticed that the bathroom vent ducts were just lying in the attic. (727) 582-3100. www.pcclb.com. Thanks Kirsty. Read Customer Service Reviews of www.stonewater.org - Trustpilot Breaching data protection policies and staff still working from home with our personal information. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. They were venting from one bathroom to the other bathroom. 155 0 obj <> endobj Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Do you have a community champion in your neighbourhood? Thanks Sandra! Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. Congratulations on your new home! Amazing employee. Thanks for letting us know about your experience, Karen. !Thank you soooo much for helping me get on my feet with things I needed for my property. What is the complaints process? Find out about alterations, improvements and adaptions. You can view our dissatisfaction/complaints policy here. complaint in our Complaints, Compliments and Comments Policy*. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Stonewater Contractors LLC Contact Information. This review was chosen algorithmically as the most valued customer feedback. When they did, they pulled my dryer vent pipe loose inside the wall. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . We will chase your complaints to see if there's an update for you on these issues. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. STONEWATER, INC. :: Texas (US) :: OpenCorporates We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. She has been emptying a bucket of leaking water 3 times a day. Hi Steve, I'm sorry to hear this has been your daughters experience. Answered all questions and price was very good. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. When they arrived, they started removing everything on my roof. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. This form will not work unless you enable cookies. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Thanks for the review and feedback! 0000005570 00000 n The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. He only tried to seal it and repaint. Policies - Stonewater I notice some mold on a couple of the rafters. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Do you work for this business? . We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Phone Number: (972) 984-7663 Edit. She has been kind and supportive all the way through and very understanding. The bath vents were venting into the attic for over a year. If youre not sure what to do, get in touch with us so we can help. Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Here are 8 tips for writing great reviews. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. Hi Sarah. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Stonewater Inc Reviews - Port Neches, TX | Angi I called Stonewater and they sent a supervisor out the next day. Can I just say a massive thank you to Tracey leatherland you are amazing!!! Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. No point in giving you details as the family has decided to move out our relation. We will not put up with our elderly relation being treated like a nobody. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. MR. Mrs Ruth Soden. Gail Walker of Stonewater always responds to my questions and is always there to help. No one cares. I'm really pleased Tracey could help you :) ^Jade. This year I've had nothing but issues with my boiler. Revealed: Housing Ombudsman names landlords in latest complaints Hi John, thanks for your review. Fantastic. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Copyright Stonewater. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! 0000006190 00000 n 0000007704 00000 n Family owned & operated. Replies to negative reviews in < 24 hours. I do not have a broken gate. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. Stonewater is one of Legal & General's managing partners. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. He said I guess you are, they told me to contact you. She made a successful case for us that was accepted! 7 Jun 2022. Companies can ask for reviews via automatic invitations. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! He went into the attic and saw the vent ducts that need to be tied in correctly. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. cooker. You can access MyHome on the web or via the MyHome app. Julija assured an easy and smooth process. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. I opened my attic staircase one day and noticed that it was extremely hot. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together.
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