Terms and conditions apply. height: 38px; ", Price: Freemium version available; premium plans start at $39/month. } 4 years ago. We would like to show you a description here but the site won't allow us. Live chat is a great way to provide immediate support because the widget can be displayed 24/7. .trolley-totals .we-accept span.panel img { Number of Comments. Looking for help? .secure-payment .we-accept span.panel { Using this service can often be the fastest way to get any problem put right. Suggestions and bug reports. This will enable our team to investigate and respond. Toolstation Opening every weekday at 7am and closing at 8pm, the bank holiday will see many outlets close an hour earlier than usual on the Thursday and Friday bank holidays. Just keep an eye out for a spanner icon on the product page this means that the item is eligible for our fast and free repair service. Effortless messaging on mobile keyboards. While we dont offer bulk discounts or price-match promises, Toolstation always aims to supply goods at the lowest price possible. Please get in touch by either starting a live chat with our team, submitting a ticket or give us a call on 0800 599 9582. 0. It will be based at Prologis Park, Pineham near Northampton just off the M1 - allowing Toolstation to . You can even change how youd like to be updated with the progress of your order. They offer it as a free service, and if you're a HubSpot user, you can connect to your CRM. This is great for customers who may be working on a complicated issue and don't want to waste time repeating their problem to another rep. Acquire's live chat also offers built-in feedback tools that survey and collect customer feedback. 1. my A7r IV M2 always returns to the first page of the Menu system. max-width: 700px !important; So proud of the @rocketdotnet team! Send personalized chat invitations and gather feedback from returning customers. } }. If you cant get to a store, you can also return your item by post. This includes tools like pre-written messages which can be sent automatically and save your customer service team valuable time while moving between chats. This is one of the most important elements in customer service. An ideal live chat app will help you turn website inquiries into sales and unhappy customers into brand advocates. Supporting the trade, home improvers and self-builders with over 8,000+ stock products online and a further 12,000+. support reps. Youll need to return these items directly to the supplier, unused and in their original packaging, at your expense. You can Contact Us to arrange for the items to be collected we may ask for photographs of the item prior to collection, so that we can better understand the product fault. . For any other enquiries about returns, exchanges or refunds, please Contact Us. You can even see who is viewing a website in real-time with their "Visitor lists. Format a message. Our UK based Business Centre is now open, you can reach us on03330 112 112. You can even initiate proactive conversations using chat greetings. } Tidio is a versatile communication tool allowing one to deliver an excellent customer experience. } Another great perk? Contact Us - Toolstation .secure-payment .container { Download the Toolstation app now to access tools and more for any task. All refunds will be made to the method of payment you used. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. If youre looking for a customer service software thats specifically focused on ticketing, then Zoho Desk may be for you. Once you have found your travel office page and information, click the chat button under Chat with a Representative to begin your chat. Our stores are unable to accept the return of any items delivered directly from a supplier. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. We are here to help24/7. Secure shopping height: 38px; height: 42px; 5. Postage charges will be refunded once the fault has been accepted. That's all! Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. But first, lets go through the basic definition of a live chat app. Since its creation in 2003, it has expanded from one branch in a former petrol station in Bristol to a business with over 100 branches. You can contact our live support at help.ea.com . We are excited to provide this new functionality for our travelers, minimizing time spent on the phone and managing your travel plans. June 3, 2022 . The @LiveChat facility on our website makes it even easier to gain the information you need, rapidly. Atlassian Support The Toolstation Helston branch is located at Unit D3 Helston Business . Print off and complete a Returns Form, and send your item to us at the address below: Refunds to debit and credit cards can take 3-5 working days. Community. I'm comfortable with Command prompts. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment. toolstation live chat Provide your customers with a quality assistance whenever they need it. Read our full Zendesk review . If youre in store and we dont have what youre after, well check local availability for you and reserve the product in a Toolstation store nearby. We understand that your time is valuable and believe implementing chat will allow you to make the most of it. Level of Technical Knowledge * NOVICE - I iPad, I iPhone, but anything Microsoft-based scares me. height: 42px; The new facility will support the brand's "ongoing growth plans" and is set to open for operations towards the end of 2022. These include goods that are cut, mixed or made to your requirements, used macerators, toilets, dirty water pumps and petrol products, as well as unwanted boilers, boiler parts or boiler spares. Please be gentle. If you're looking for chat analytics, Olark offers a live chat service with "up-to-the-minute live chat metrics." But thats not the only reason why you should use it. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. If youve not received your refund within this time, please Contact Us. Follow the returns instructions provided, or Contact Us to arrange a collection. FEATURED. Turn online visits into sales, customers into fans. The more you know! text-align: center; Provide contextual support to turn visitors into customers. Download our app - the easiest and quickest way to shop! One of its most notable ones is its "message sneak peek" feature, which can show customer service reps what customers are writing in the chat before they send it. If you cant get to a store, you can also return your item by post. } With Tidio, you can connect the most popular selling platforms like WordPress, Shopify, Wix, Woocommerce, and more to your CRMs, email marketing platforms, and social media sites. The quickest way to return your item is to take it to any one of our Toolstation stores. Reps can leverage this information to steer the support case to an outcome that they know will make the customer happy. There is no charge for the collection of faulty items, and you cant return bespoke or made-to-measure items unless they are faulty. Our customer services team can help with arranging a collection for you, for a fixed fee of 9 this will be taken off your refund. Expires. We'll keep you updated on what we're up to and our Customer Services team are on hand Monday to Fri Toolstation is one of Britain's fastest growing suppliers of tools, accessories and building supplies to the trade, home improvers and self-builders. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. The 11 Best Live Chat Tools for Customer Support - Help Scout Whether its routing new chats or solving simple problems, these bots can help increase the bandwidth of your customer service and support teams without having to expand your payroll. Do you agree with Toolstation's star rating? By using our website, you consent to allow us, and our partners, to collect, use, retrieve, and store cookies and similar technologies on your computer or other devices. The instructions to register and activate the guarantee shouldve been provided by the manufacturer when you first purchased the product. LiveChat is a messaging app that offers a variety of unique features for its live chat service. } There are many reasons to add a live chat software to your website, so it's important to understand the different benefits it can provide for your business. Instead of missing an opportunity to provide support, your team can follow up via email as soon as you're back in the office. We'll be happy to help. Connect LiveChat with apps you use and love. In this article, Ill go over why you should use a live chat app for customer service and share the best options for this upcoming year. In fact, nearly one in three companies added live chat to their websites in the last year alone. With a chat app, youll respond to your customers more quickly, make your team more accessible to your website visitors, and resolve issues rapidly before they evolve. width: 75px; See information about returning customers, add chat transcripts to Deals. For any other enquiries about returns, exchanges or refunds, please Contact Us. float: none; To help you narrow the search, weve listed the best live chat apps to consider this year. To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected): Remember that some items are excluded from our 30-day unwanted items return policy. If a product you were expecting wasnt delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. Use our FAQs or in-app chat facility. This app may share these data types with third parties, Personal info, Financial info and 3 others, https://www.toolstation.com/content/privacy. Customer service software that adapts to your business needs. Here we can help with: Refund or Exchange Where is my order? This is one of the best times to engage with customers and get their honest and immediate feedback on their customer experience. The Podium chat app widget automatically captures your visitors phone number so that you can text them. This not only saves the customer's time, but it also creates an experience that feels dedicated to the customer's success. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. For a quicker response, visit your local store or use our Chat service. Much better than having a phone number that prospects can call, while still providing the instant response (ability to pause to think through responses with chat). I don't know what country you're from, but regardless of it, you should still at least see contact number somewhere in message for phone call. Yes, you can return an item if its not faulty provided its within 30 days of purchase and the items are returned unused, in a saleable condition, and complete with their original packaging and any promotional items that came with it. south side chicago 1950s; logan regional hospital jobs Screwfix Direct Limited Due to a high number of enquiries, we are busier than usual. Show off your goods in elegant product cards and, Track sales and business goals automatically to see precisely how chats, Greet customers and quickly route chats with the, Automatically segment visitors based on what they do on your site, so you can. Project EV The form is displayed during your team's off-hours and sends an email to your inbox regarding the missed chat. Many reputable companies offer online jobs for virtual chat agents. Have you tried calling our Supplier Helplines?