Verizon is being shady as hell rn. Available for Verizon and non-Verizon customers. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. No trade-in value will be provided for these items, and they won't be returned. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. This article has been viewed 483,948 times. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Watch How to find your device ID for more options. All tip submissions are carefully reviewed before being published. Spent over an hour tonight (again) trying to work this out. However, the "damaged" category gets broken down further depending on how you answer certain questions. Have a phone you love? Its trade-in program only has two device condition categories: good and damaged. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Verizon outages reported in the last 24 hours. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Correct answers are available for this post. Im not holding my breath. Don't ship the charger, SD card, SIM card or other accessories with your device. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale iPhone trade-in: How much is your phone worth? Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Today, they credited my account with $142. My issues with the trade in credits are still not resolved. The FCC form is quick and easy and could really help others facing similar frustrations. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Goodness! I'd like to hear verizon respond on the matter. To get your device to us, you can either: Need to change your trade-in method? To apply for this kind of trade-in you must be logged in to My Verizon. The final solution was submitting a claim to the FCC. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. We never want our customers to feel this way. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Please send us a Private Note, to take a closer look. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Follow the steps below to get an estimated value for your device. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Verizon customers might earn a Verizon mobile account credit or PayPal credit. *Store drop-off and UPS options aren't available in all situations. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. I feel verizon lied. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). You must be signed in to access this part of the community. wikiHow is where trusted research and expert knowledge come together. Customer Service Rep. 04-23-2023 11:13 AM. Here's where to find the UPS QR code: The code displays during your trade-in request. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. Request a shipping kit during the online trade-in. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Questions? Hello! Stop saving old devices; cash them in credit towards a new device instead. He was going to work on it and get back with me in 2 weeks. So I wanna know if anyone else actually got their credit? We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Yes. Verizon Gift Card, sent to the email address you provided during your trade-in request. Your submission ID is a unique identifier you can use to track your trade-in submission. Plus get discounts. Then press zero for an agent. I just had something similar happen, a Trade-in offer that went from $300 to $24. Trade In Status | Verizon Wireless Today, they credited my account with $142. How can I get information about my trade-in submission? When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Remember my username. Have a phone you love? Final payout can vary depending on what shape the phone is in. That is a standard industry practice. Excludes Verizon Prepaid plans. So I wanna know if anyone else actually got their credit? How do I contact Verizon and make them do what I want them to do? If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Archived post. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Mobile device and phone trade-in guide | Verizon I think I'll take under advisement contacting the BBB and FCC. Choose from our 5G unlimited plans - all on the same easy-to-manage account. rpaulmerrell 6 mo. The reps on the phone couldn't figure this issue out. Note: Authorized Retailer locations dont accept devices for recycling. Which is better (and why). Here are some answers to the most common questions about the device trade-in process. Then, if signed into My Verizon, youll receive a credit on your account. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Applied to your Verizon mobile account within 1-2 bill cycles. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. What the hell is going on? We would like to take a closer look into your concern. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. You'll see the options that apply to your trade-in during the ordering process. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Even if your devices have no value, we can recycle them responsibly for you, for free. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Here's clarification on the most common questions. To create this article, 41 people, some anonymous, worked to edit and improve it over time. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Get up to $500 when you. Please send us a Private Message for additional assistance. Hi! It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. The other day, I noticed, they appraised my phone for $142. Thank you for reaching out to us! If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Damaged devices have less value. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. I expect my last two bills to be paid for my time and trouble. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Check out the trade-in FAQs page. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. These. https://www.verizon.com/support/trade-in-program-faqs/. How can I get a copy the contract I signed and agreed on? Try being overly polite and thankful. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. So I was offered $800 through 24 months for my iPhone XR. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Welcome to /r/Verizon! Trade in your old phone - United States - Google Store Help Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Trade in problems! - Verizon Community Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Re: Trade-In kits not received FOUR times. Why it was never clearly explained to the customer by all reps she chatted with? We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Due to inactivity, your session will end in approximately 2 minutes. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Excludes Verizon Prepaid plans. Don't see it? We are here to help! Thank you for reaching out to us. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Visit our Activate your mobile device FAQs for more information. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. * You can also use your credit toward a. You may get connected to management as you are running into a meeting or dropping the call.
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