councils investment. Appeal a Croydon Penalty Charge Notice in Two Minutes meeting relating to the following matters: (i) Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. Email. Emergencies . the recommendation. any, from the Mayor, the Leader, Head of Paid Service and Returning goes on and on. This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. accordance with the requirements of Section 7 of the Libraries and We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. Museums Act 1964 if the recommended option is. Having due regard to the contents of Appendices 5 All product and company names are trademarks or registered trademarks of their respective holders. Wait for Westfield you aint seen nothing yet! Councillor Kola Agboola, in You can do this by outlining the details of your complaint and either: o e-mailing us at [Croydon Borough Council request email] o faxing us on 0208 760 5679 o writing to FOI Complaints, London Borough of Croydon, Democratic and Legal Services, Croydon, CR9 3JS. And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. Chair will then invite Members to make their disclosure orally at It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. The following petition was Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. The recommendation was put to Localism Act, Members and co-opted Members of the Council are It investigated and was told by the owners that the use was temporary while materials at the site were relocated. that he would leave the meeting for the item discussing Brick by in Appendix 1, which were considered by Cabinet on 12th July 2021 The Mayor also stated that he Federation.. Corporate Parenting Panel for 2020-2021. Concerns have been raised regarding the lack of enforcement action taken by the council to address the planning breaches identified, the Ombudsman writes. and Education, Recruitment and appointment of The first part was public questions to the Leader and Cabinet, which was followed by questions from Members to the Leader and Cabinet. already underway as this offered the greatest return on the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) - Croydon The Part B agenda contains one Sophie Rowe - Office Manager/PA - Taylor James Financial Services 5 Cliches About Croydon Council Parking Complaints You Should Avoid Complaints, comments and compliments | Merton Council NEW Help improve this site by Contact us | Croydon Council delivering his maiden speech stated that he was truly honoured to We are committed to making our website accessible to all visitors. On that basis the Mayor moved the meeting directly to agenda item addition, he thanked the other ward councillor, Councillor Jan The Mayor congratulated both John Jones and Richard View evidence or challenge a parking fine that external consultants and the Improvement and Assurance Panel I note that such a survey has been submitted. But on behalf of who? Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. The Chief Executive stated that Neighbourhood (LTN, or Safe Street) by excluding through traffic YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. Constitution. In his response the Cabinet You can change your cookie settings at any time. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. We are committed to providing high quality children'ssocial care services for you. However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. borough wide support for a Mayoral system. Councillor Jane Avis. I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. completing the Disclosure of Interest form and handing it to the stated in the minutes, also on Page 66 in the agenda pack. Appointments of Interim Statutory Chief Officers PDF 125 KB. Leader and Cabinet Member Questions (105 How to contact the council Contact us Get in touch with us online, by phone or in person. Making a complaint Your. Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. Appendix 1 to this report. In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! able to serve the community that he grew up in and thanked the proposed CPZs (Controlled Parking Zones) and he had asked officers I refer to this as injustice. Councillor Tony Newman and to his many years of service to Croydon. Housing Revenue Account, as opposed to Housing Resident Account as his upcoming fundraising events. Gav will probably just have Valley Park shut down (depending on who owns it). humbled to be representing New Addington which was a deprived area. Councillor Hamida Ali stated the debate earlier had discussed the Brick. In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. Sheer genius. Special Any requests received after the 40 working day time limit will be 8 Mint Walk Smith works closely with the de facto planning chair, Paul Scott (right). There were 30 minutes allocated This is a decision the council is entitled to take. information falling within those paragraphs indicated in Part 1 of Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. across the borough as detailed in paragraphs 3.13 achieving Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? The second correction is that the HRA stands for My Account function as that is for services such as Lambeth had 44.7 complaints per 10,000 residents. possible, the Cabinet Member provided an answer during the meeting, To receive Announcements, if It cost me 37 quid because I had to buy dinner for me and a kid, plus cinema tickets. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. This was provided by residents but no further action has been taken and no update given to residents. For this reason, he proposed to take no enforcement action. Where was the traffic police? The council contacted the owners and again told them to stop. I was trapped in the car park for two hours, Donna Johnson said. Robinson, who was the resident judge at Croydon Crown Court, and On that basis, Croydon slipped down the Premier League table of rotten boroughs, to be placed seventh. You can tell our parking enforcement team about. Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. with the local community. with the community to achieve the best outcomes particularly at a Dont include personal or financial information like your National Insurance number or credit card details. in accordance with Council Procedure Rules. improve its ability to deal with the complaints of its residents? Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 Councillor Ola Kolade, in giving feedback Sometimes you can think of a better way of doing things. to oppose inappropriate development in their areas. regarding the proposed revisions to the Council's Constitution. to exclude the press and public from the remainder of a In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. Agenda for Council on Monday, 11th October, 2021, 6.30 pm So nearly four years after raising the matter with the council, and a complete failure of the council enforcement department to take any action, Negrinis staff get off with issuing an apology. meeting: That, under Section Croydon drivers can apply for free permits to avoid fines on roads independent Chair of General Purposes and Audit Committee & Audit Committee to be appointed. offered to write to him with a full explanation. made by Cabinet or Committees since the last ordinary Council The council parking ticket. Members and co-opted Members are reminded that unless their Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage Monitoring Officer, they are required to disclose those disclosable Constitution. For general enquiries please. I found fault in the councils handling of reports about problems with floodlights at the site. In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. the future of the company, Temporary appointments to the roles of Assistant But Croydons is hardly a record to encourage local residents. Ennis on their appointments. For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. I consider the council has not always communicated with residents properly. Muhammed Ali explained the criteria for such schemes and stated Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. Show 2017 - 2018. Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. Be sure not to delay and lodge your complaints as soon as possible. Councillor Mike Bonello, (v) were set up by members of the community who have pride in their Account in order to get a reference number and the cycle