STORED MESSAGES for Identity service (service 0/peer 0) MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] reconnect to peer '192.168.0.200' in 0 seconds SERR: 04-09 07:48:58 2018-04-09 07:48:59 sfmbservice[14543]: FTDv SF-IMS[14543]: [14546] sfmbservice:sfmb_service [INFO] Start getting MB messages for 192.168.0.200 STATE for Malware Lookup Service service Peer channel Channel-B is valid type (EVENT), using 'br1', connected to '192.168.0.200' via '192.168.0.201', TOTAL TRANSMITTED MESSAGES <16> for IP(NTP) service REQUESTED FOR REMOTE for EStreamer Events service 2. name => 192.168.0.200, - edited SEND MESSAGES <27> for UE Channel service STORED MESSAGES for Malware Lookup Service service (service 0/peer 0) Companies on hackers' radar. Your email address will not be published. 6 Validate Network sw_version 6.2.2.2 Unfortunately, I didn't see any backups created to restore from. REQUESTED FOR REMOTE for UE Channel service In order to verify the FTD cluster configuration and status, check the show cluster info section. z o.o. CA Cert = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/cacert.pem Another great tool inherited by Sourcefire is sftunnel_status.pl. How to Ask The Cisco Community for Help. Only advanced commands are available from the FXOS CLI. STATE for IDS Events service Is the above-mentioned command enough to start all (disabled/stuck) services? RECEIVED MESSAGES <91> for UE Channel service 02-24-2022 This is a top blog. REQUESTED FROM REMOTE for RPC service 02-21-2020 sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Down ESS (system,gui) - Running 4949 DCCSM (system,gui) - Down Tomcat (system,gui) - Down VmsBackendServer (system,gui) - Down mojo_server (system,gui) - Running 5114 I have checked the certificate is the default one and I changed the cipher suites, but no luck STORED MESSAGES for RPC service (service 0/peer 0) +48 61271 04 43 There are no specific requirements for this document. All of the devices used in this document started with a cleared (default) configuration. Open the troubleshoot file and navigate to the folder .tar/results---xxxxxx/command-outputs. admin@FTDv:~$ sudo su In this post we are going to focus on the scripts included in FTD and FMC operating systems that help to troubleshoot connections between FTD sensors and Cisco Firepower Management Center. RECEIVED MESSAGES <11> for service EStreamer Events service Log into the web UI of your Firewall Management Center. STATE for RPC service Establish a console or SSH connection to the chassis. Thanks you, My issue is now resolved. SQL Anywhere Server - Database Administration. This document is not restricted to specific software and hardware versions. Enterprise Wireless: Cisco Products Overview, Ansible automation reduces response time to requests by 80%, Fortigate 200F configuration optimization with Elasticstack, Cisco Meraki - safe WLAN in high-bay warehouse, Cisco SD-WAN implementation in a sugar production company, Cisco Meraki safe WLAN in high-bay warehouse, Troubleshooting FMC and Firepower communication, Wi-Fi 6: High-Efficiency WLAN with IEEE 802.11ax [UPDATED], Phishing - a big problem for small and medium-sized businesses. HALT REQUEST SEND COUNTER <0> for EStreamer Events service RECEIVED MESSAGES <3> for UE Channel service TOTAL TRANSMITTED MESSAGES <14> for IDS Events service Native instance - A native instance uses all the resources (CPU, RAM, and disk space) of the security module/engine, so you can only install one native instance. Peer channel Channel-A is valid type (CONTROL), using 'br1', connected to '192.168.0.200' via '192.168.0.201' sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Running 24408 ESS (system,gui) - Running 24437 DCCSM (system,gui) - Running 25652 . Find answers to your questions by entering keywords or phrases in the Search bar above. Grandmetric LLC These are the management and the eventing channels. Follow these steps to verify the Firepower 2100 mode with ASA in the FXOS chassis show-tech file: 1. In this document these expressions are used interchangeably: In some cases, the verification of high availability and scalability configuration or status is not available. Follow these steps to verify the FTD high availability and scalability configuration and status via SNMP: 3. In order to verify the failover status, check the value of theha-role attribute value under the specific slot in the`show slot expand detail` section: 3. root@FMC02:/Volume/home/admin# cd /var/sf/backup/root@FMC02:/var/sf/backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/backup#, root@FMC02:/Volume/home/admin# cd /var/sf/remote-backuproot@FMC02:/var/sf/remote-backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/remote-backup#. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2. Run the show fxos mode command on the CLI: Note: In multi-context mode, theshow fxos mode command is available in the system or the admin context. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 on port 8305 - br1 Click Run Command for the Restart Management Center Console. MSGS: 04-09 07:49:00 FTDv SF-IMS[14541]: [14551] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection. For FDM-managed FTD, refer to, In order to verify the FTD failover configuration and status, poll the OID. Key File = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/sftunnel-key.pem For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. This scripts are nice to be used when the FMC and FTD have communication problems like heartbeats are not received, policy deployment is failing or events are not received. Dealing with Cisco Firepower Management Center (FMC) and Firepower sensor communication. Follow these steps to verify the FTD high availability and scalability configuration and status via FXOS REST-API request. STORED MESSAGES for Health service (service 0/peer 0) Use the token in this query to retrieve the list of domains: 3. Products . In order to verify the FTD high availability status, run the scope ssa command, then runscope slot to switch to the specific slot where the FTD runs and run the show app-instance expand command: 3. New here? I was looking for this. SEND MESSAGES <2> for Health Events service 2 Options, build another VM with 6.6.1 and restore if you have backup and try to upgrade again. The restarting of the box did the trick for me. mojo_server is down . REQUESTED FOR REMOTE for Health Events service In order to verify the FTD firewall mode, check the show firewall section: Follow these steps to verify the FTD firewall mode on the FMC UI: 2. ChannelA Connected: Yes, Interface br1 I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. My Firepower ran out of space because of the bug CSCvb61055 and I wanted to restore communication without restarting it. Access FMC via SSH or console connection. In order to verify the ASA failover configuration and status, check the show failover section. FMC displaying "The server response was not understood. Bug Search Tool - Cisco Cipher used = AES256-GCM-SHA384 (strength:256 bits) Have a good one! SEND MESSAGES <1> for Malware Lookup Service service Metalowa 5, 60-118 Pozna, Poland Appliance mode (the default) - Appliance mode allows users to configure all policies in the ASA. So lets execute manage_procs.pl, monitor a secondary SSH window with pigtail and filter the output by IP of the FMC. just a white screen, login page is not coming UP, we have accessed CLI to check and tried few things. The other day I was reading community forum to see If anyone faced this kind of issue earlier. It gives real time outputs from a bunch of log files. Without an arbiter, if server A starts up when server B is unavailable, server A can not determine if its copy of the database files is the most current. Registration: Completed. 2. To see if any process is stuck or not? So lets execute manage_procs.pl, monitor a secondary SSH window with pigtail and filter the output by IP of the FMC. 2. 04:36 AM. The context type can be verified with the use of these options: Follow these steps to verify the ASA context mode on the ASA CLI: Follow these steps to verify the ASA context mode in the ASA show-tech file: 1. Last Modified. Complete these steps in order to restart the processes that run on a FirePOWER appliance, Cisco Adaptive Security Appliance (ASA) module, or a Next Generation Intrusion Prevention System (NGIPS) virtual device: Complete these steps in order to restart the processes that run on a Series 2 managed device: 2023 Cisco and/or its affiliates. no idea what to do. Specify the token, the slot ID in this query, and check the value of deployType: ASA supports single and multi-context modes. SEND MESSAGES <1> for Identity service Use a REST-API client. Run the troubleshoot_HADC.pl command and select option 1 Show HA Info Of FMC. The logic path Im following is to confirm there isnt a duplicate IP address responding to your pings. A cluster provides all the convenience of a single device (management, integration into a network) and the increased throughput and redundancy of multiple devices. New York, NY 10281 HALT REQUEST SEND COUNTER <0> for Malware Lookup Service service Phone: +1 302 691 94 10, GRANDMETRIC Sp. Use these options to access the ASA CLI in accordance with the platform and deployment mode: Direct telnet/SSH access to ASA on Firepower 1000/3100 and Firepower 2100 in appliance mode, Access from FXOS console CLI on Firepower 2100 in platform mode and connect to ASA via the. I had this issue, I fixed it by restarting the console from expert mode. This document describes how to restart the services on a Cisco Firewall Management Center appliance with either a web User Interface (UI) or a CLI. In order to verify the cluster configuration and status, check the show cluster info section. It can take few seconds to proceed. sw_build 109 In order to verify the FTD cluster configuration and status,run the scope ssa command, run the show logical-device detail expand command, where the name is the logical device name, and the show app-instance command. TOTAL TRANSMITTED MESSAGES <58> for CSM_CCM service Sybase Database Connectivity: Accepting DB Connections. Password: Follow these steps to verify the FTD high availability and scalability status on the FCM UI: 1. . As they are run from the expert mode (super user), it is better that you have a deep understanding of any potential impact on the production environment. Use the logical device identifier in this query and check the value of theFIREWALL_MODE key: The firewall mode for FTD can be verified in the show-tech file of Firepower 4100/9300. Use a REST-API client. The arbiter server resolves disputes between the servers regarding which server should be the primary server. Your email address will not be published. 06:58 AM. Email: info@grandmetric.com, Troubleshooting FMC and Cisco Firepower Sensor communication. Use a REST-API client. FMC displaying "The server response was not understood. Please contact EIN: 98-1615498 or how ? Please contact support." There is a script included in the Cisco Firepower system called manage_procs.pl (use it wisely). 2. Management Interfaces: 1 Open the file usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output: 3. Use the token in this query to find the UUID of the global domain: Note: The part | python -m json.tool of the command string is used to format the output in JSON-style and is optional. In order to verify the cluster configuration, use the domain UUID and the device/container UUID from Step 3 in this query: FCM UI is available on Firepower 4100/9300 and Firepower 2100 with ASA in platform mode. All of the devices used in this document started with a cleared (default) configuration. STATE for UE Channel service All rights reserved. mine is reporting killing DCCSM with /var/sf/bin/dccsmstop.pl but that is just an info error. The FTD firewall mode can be verified with the use of these options: Note: FDM does not support transparent mode. HALT REQUEST SEND COUNTER <0> for IP(NTP) service In this example, curl is used: 2. EIN: 98-1615498 MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Connect to 192.168.0.200 failed on port 8305 socket 11 (Connection refused)MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] No IPv4 connection to 192.168.0.200 MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14541] sftunneld:stream_file [INFO] Stream CTX initialized for 192.168.0.200 SEND MESSAGES <137> for UE Channel service STORED MESSAGES for service 7000 (service 0/peer 0) In order to verify the failover configuration and status, check the show failover section. No change./etc/rc.d/init.d/console restart has not helped. Identify the domain that contains the device. FMC displaying "The server response was not understood. - edited FTD does not support multi-context mode. 09-06-2021 May 14, 2021. Follow these steps to verify the FTD high availability and scalability configuration and status in the FTD troubleshoot file: 1. Firewall Management Center (FMC) provides extensive intelligence about the users, applications, devices, threats, and vulnerabilities that exist in your network. STORED MESSAGES for IP(NTP) service (service 0/peer 0) last_changed => Mon Apr 9 07:07:16 2018. Use a REST-API client. 2 Reconfigure and flush Correlator Also I came across a command that restart FMC console services. " STATE for EStreamer Events service You should only have one Cisco_Firepower.-vrt.sh.REL.tar file left. Trying to run a "pmtool EnableByID vmsDbEngine" and "pmtool EnableByID DCCSM" or reboot of the appliance does not work. SEND MESSAGES <0> for FSTREAM service, Heartbeat Send Time: Mon Apr 9 07:59:08 2018 Ensure that SNMP is configured and enabled. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn more about how Cisco is using Inclusive Language. The ASA firewall mode can be verified with the use of these options: Follow these steps to verify the ASA firewall mode on the ASA CLI: 2. In this example, curl is used: 2. FirePower Management Center GUI/https Not Accessible - Cisco REQUESTED FROM REMOTE for IP(NTP) service, TOTAL TRANSMITTED MESSAGES <4> for Health Events service Looks some DB and other service still looking to come up. but both of those servers are still running. End-of-life for Cisco ASA 5500-X [Updated]. SFTUNNEL Start Time: Mon Apr 9 07:48:59 2018 Unfortunately, I already reloaded so nothing to check here. New here? REQUESTED FROM REMOTE for EStreamer Events service, TOTAL TRANSMITTED MESSAGES <3> for Malware Lookup Service service 200 Vesey Street It can be run from the FTD expert mode or the FMC. 1. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection ChannelB Connected: Yes, Interface br1 If high availability is not configured, the High Availability value is Not Configured: If high availability is configured, the local and remote peer unit failover configuration and roles are shown: Follow these steps to verify the FDM high availability configuration and status via FDM REST-API request. Thanks. Check the role for the FMC. Please contact support." at the GUI login. Run the show firewall command on the CLI: In order to verify ASA firewall mode, check the show firewall section: There are 2 application instance deployment types: Container mode instance configuration is supported only for FTD on Firepower 4100/9300. Enter choice: I am using 3th, 4th and 5th option. 0 Helpful Share Reply Chekol Retta Beginner 10-01-2021 04:22 AM My problem is a little different. It let me delete and add the default gateway with the generic Linux command. We are able to loginto the CLI. Arbiter server - infocenter.sybase.com It gives real time outputs from a bunch of log files. There I saw they checked "pmtool status | grep -i gui ". 2. STATE for CSM_CCM service SEND MESSAGES <12> for EStreamer Events service Open the troubleshoot file and navigate to the folder -troubleshoot .tar/results---xxxxxx/command-outputs. REQUESTED FROM REMOTE for IDS Events service, TOTAL TRANSMITTED MESSAGES <23> for EStreamer Events service i will share the output once Im at site. IPv4 Connection to peer '192.168.0.200' Start Time: Mon Apr 9 07:49:01 2018 SEND MESSAGES <8> for IP(NTP) service HALT REQUEST SEND COUNTER <0> for UE Channel service If the value is not empty, then the FTD runs in container mode: Follow these steps to verify the FTD instance deployment type on the FXOS CLI: Follow these steps to verify the FTD instance deployment type via an FXOS REST-API request. All rights reserved. Run the expert command and then run the sudo su command: > expert admin@fmc1:~$ sudo su Password: Last login: Sat May 21 21:18:52 UTC 2022 on pts/0 fmc1:/Volume/home/admin# 3. Use the domain UUID and the device/container UUID from Step 3 in this query, and check the value of ftdMode: The firewall mode can be verified for FTD on Firepower 4100/9300. Use a REST-API client. REQUESTED FROM REMOTE for service 7000 Good joob, let me tell you Im facing a similar issue with the FMC, this is not showing all events passing through it, Im thinking to copy the backup to another FMC and check. Use telnet/SSH to access the ASA on Firepower 2100. REQUESTED FOR REMOTE for service 7000 FMC displaying "The server response was not understood. ip => 192.168.0.200, In this example, curl is used: 2. New here? Conditions: FMC is out of resources. Use these options to access the FTD CLI in accordance with the platform and deployment mode: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. If the cluster is configured and enabled, this output is shown: Follow these steps to verify the FTD high availability and scalability configuration and status on the FMC UI: 2. MSGS: 04-09 07:48:46 FTDv SF-IMS[9200]: [13244] sfmgr:sfmanager [INFO] WRITE_THREAD:Terminated sftunnel write thread for peer 192.168.0.200 Use a REST-API client. A good way to debug any Cisco Firepower appliance is to use the pigtail command. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. br1 (control events) 192.168.0.201, If the cluster is not configured, this output is shown: If the cluster is configured, this output is shown: Note: The master and control roles are the same. - edited RECEIVED MESSAGES <38> for CSM_CCM service RECEIVED MESSAGES <2> for Health Events service Management Interfaces: 1 High availability or failover setup joins two devices so that if one of the devices fails, the other device can take over. In order to verify the failover configuration and status poll the OID. z o.o. Choose System > Integration > High Availability: 2. Output of below commands is attached. Access FMC via SSH or console connection. With an arbiter, the primary server But GUI is not coming UP. Keep in mind that you may use the pigtail command during the registration process and monitor where the registration is failing. 4 Update routes STATE for Health Events service Follow these steps to verify the FTD high availability and scalability configuration and status on the FXOS CLI: 1. The instance deployment type can be verified with the use of these options: Follow these steps to verify the FTD instance deployment type on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. Cipher used = AES256-GCM-SHA384 (strength:256 bits) Restarting FMC does not interrupt traffic flow through managed devices. Are there any instructions for restoring from a backup or correcting the issue? My problem is a little different. root@FTDv:/home/admin# manage_procs.pl STORED MESSAGES for UE Channel service (service 0/peer 0) Scalability refers to the cluster configuration. Use the domain UUID to query the specific devicerecords and the specific device UUID: 4. Click on the application icon, and check the Firewall Mode in the Settings tab: Follow these steps to verify the FTD firewall mode on the FXOS CLI: Follow these steps to verify the FTD firewall mode via FXOS REST-API request. 2. In this example, curl is used: 2. REQUESTED FOR REMOTE for CSM_CCM service Enter this command into the CLI in order to restart the processes that run on a managed device. Learn more about how Cisco is using Inclusive Language. root@FTDv:/home/admin# pigtail | grep 192.168.0.200 STATE for UE Channel service uuid_gw => , Complete these steps in order to restart the Firewall Management Center processes via the web UI: Complete these steps in order to restart the Firewall Management Center processes via the CLI: This section describes how to restart the processes that run on a managed device. Let us guide you through Cisco Firepower Threat Defense technology (FTD) along with Firepower Management Center (FMC) as security management and reporting environment. In addition to resolving disputes at startup, the arbiter is involved if the communication link between two servers is broken, Reserved SSL connections: 0 Grandmetric LLC 09-03-2021 1 Reconfigure Correlator The information in this document is based on these software and hardware versions: High availability refers to the failover configuration. In order to verify theFTD cluster configuration and status, run the show running-config cluster and show cluster info commands on the CLI. Email: info@grandmetric.com, Grandmetric Sp. 2. In order to verify the failover configuration, use the domain UUID and the device/container UUID from Step 3 in this query: 5. HALT REQUEST SEND COUNTER <0> for service 7000 Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. 06:10 PM. New York, NY 10281 STORED MESSAGES for UE Channel service (service 0/peer 0) Yes I'm looking to upgrade to 7.0. Use these options to access the FTD CLI in accordance with the platform and deployment mode: Open the troubleshoot file and navigate to the folder. current. After running "pmtool status | grep gui" these are the results: mysqld (system,gui,mysql) - Running 16750monetdb (system,gui) - Running 16762httpsd (system,gui) - Running 16766sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - DownESS (system,gui) - WaitingDCCSM (system,gui) - DownTomcat (system,gui) - WaitingVmsBackendServer (system,gui) - Waitingmojo_server (system,gui) - Running 29626root@FMC02:/Volume/home/admin#. In order to verify the FTD high availability and scalability configuration, check the labels High Availability or Cluster. and committed to the other copy of the database. I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. RECEIVED MESSAGES <8> for IP(NTP) service In order to verify the FTD failover status, check the HA-ROLE attribute value on the Logical Devices page: Note: The Standalone label next to the logical device identifier refers to the chassis logical device configuration, not the FTD failover configuration. Broadcast count = 0 I was then able to add them back with the new default GW. Reply. If neither exists, then the FTD runs in a standalone configuration: 3. connect ftd [instance], where the instance is relevant only for multi-instance deployment. ipv6 => IPv6 is not configured for management, Please contact, Customers Also Viewed These Support Documents. It can also act as a database server for other 01:46 PM In order to verify high availability configuration, use the access token value in this query: 3. I changed the eth0 IP and tried pinging the IP and in that case it was not pingable anymore. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. REQUESTED FROM REMOTE for UE Channel service, TOTAL TRANSMITTED MESSAGES <0> for FSTREAM service In order to verify theFTD failover configuration and status, run the show running-config failover and show failover state commands on the CLI. The most important are the outputs showing the status of the Channel A and Channel B. STATE for service 7000 STATE for IP(NTP) service STATE for Identity service Not coming up even after restart. The information in this document was created from the devices in a specific lab environment. Follow these steps to verify the Firepower 2100 mode with ASA on the FXOS CLI: Note: In multi-context mode, the connect fxos command is available in the admin context.