Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. What Is The Return Policy of Visionworks? I actually had left America's Best. Tip for consumers:I will be having my purchase sent to another location and then returning purchase. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. I used insurance and paid ~$65 out of pocket. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. The frames rusted out and lenses scratched so bad it hurt my eyes. I spent $1200+ on Nov 16 for 3 pairs of glasses. God bless and I hope you take my advice go to visionworks. And also they didn't tell me what my co pay would be before the tests. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." Its taxing. Make sure the item hasnt been used or isnt damaged. Everyone was friendly. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. Visionworks doesnt specify how you can return items you are dissatisfied with. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. Top 699 Visionworks Reviews - ConsumerAffairs Get buying tips about Glasses Online delivered to your inbox. The glasses you return must be in like-new condition, with all included packaging and accessories. Visionworks does not state on their website how to go about making a return. If you dont have it with you, you can still return the product. This company also offers contact lens dispensing. Friendly, effective and professional - I'll return! But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Here are 8 tips for writing great reviews. I've been a patient of vision works since the early 90s. and one set of reading glasses (cost me $294.00). This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. Really really bad. The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago International Association of Better Business Bureaus. How do I know I can trust these reviews about Visionworks? I need to talk to someone in the store but still sends me to customer service center. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. She just repeated herself that they tried to contact me. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). I was not able to reschedule these appointments. I told her that it doesn't even make sense to have a teleview appointment. Information provided by various external sources. Visionworks staff mismeasured my progressive lenses for middle distance. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. I am told there is not. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! I just can't say enough nice things of the help I received. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. Please see below. to get the information you were looking for! Office was locked until 10:15. Return Process HD Vision Works can help you locate your nearest Authorized Service Center. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The customer service is terrible and there is no standardized system for tracking orders. Visionworks is part of the When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. I returned after 3 days - wrong prescription - told it was my fault. We do not apply a refund credit to your new purchase. Frames and lenses purchased in a store have a 60-day . Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. Both shipped to the Dallas area lab not Schertz. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. What could go wrong???? Save products you love, products you own and much more! How do i get a copy of my bill from the last visit? Tomorrow I will have to call corporate headquarters to see if they can help us. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. The fact that the Canton location didn't want to do anything at all. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. I asked if I could upgrade the glasses and was denied. VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp Never doing business again with that kind of attitude. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. Had back to back appointments for my kids and myself and everything went smoothly. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. The return policy lets you exchange your glasses for another style or color, or get a refund. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Was very snippet and rude on her delivery and was condescending. We also ensure all reviews are published without moderation. Worst shopping experience I have ever had. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. Really awful customer service through this company. Well guide you through the process. What's included in the 2 for $79.95 deal? 100-Day Guarantee | Visionworks Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This store sells frames, sunglasses, lenses, and accessories. And free! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I spent $929.95 on Apr 18, 2022. Yes, so bring your Visionworks receipt or proof of purchase with you. Many customers complain about buying a defective product from Visionworks. Dr. Bassett is great. Additionally the requested refund is being processed. Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. On Feb 18, 2023 I went to the visionworks store in ************* **. Tip for consumers:Never go to vision works if you have an option. Tip for consumers:Dont go to Vision Works! We aim to provide readers with the most up-to-date information available about today's consumer products and services. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. What is Visionworks doing to help prevent exposure to COVID-19? When I called them they directed me back to the store and said they cannot do more. If you believe that your rights have been violated, the worlds first robot lawyer will help you take the company to court. When I asked to speak with the doctor or leave message for Leslie, I was refused. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. You have 100 days from the date of purchase to return the product for a refund. Extremely disappointed. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! VISIONWORKS - 20 Photos & 90 Reviews - 1101 S Canal St, Chicago - Yelp We use dedicated people and clever technology to safeguard our platform. They reordered both missing pairs. THE STORES NEVER ANSWER THEIR PHONES. Anyone can write a Trustpilot review. I would also appreciate someone contacting me with an explanation. The past three years I have made all of my vision purchases with Visionworks. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . FAQs or access your I am so glad they have a structure you can go to. I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. Thank you visionworks. or text? The on-line is not helpful either. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) They should give him some more training he def needs customer service training if he's going to be a manager. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I also confirmed this prior to my appointment with Vision Works by completing admission forms. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. 15 minutes late for 10 am appointment. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store Never going here again, and I will inform others. Ordered two pair on Dec.22. Can you return them? No return phone calls, emails, voicemails. BBB Business Profiles may not be reproduced for sales or promotional purposes. Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. Even today, the day of my appointment, I received an email and 2 texts reminders. Damaged items All Packages are inspected for damage before they ship from our warehouse. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Unlock for unbiased ratings and reviews for products and services you use everyday. They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. They have an expansive chain with 711 retail stores across the states. Find an eye doctor and schedule an eye exam at a Visionworks near you. To Whom It May ********** name is *************************. Click on Log In and enter your email address and password. Please help me resolve this issue. I want the glasses I have chosen and I want my money refunded at this point. I used insurance and paid ~$65 out of pocket. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. The appointment was confirmed. All product returns require a Return Authorization number (RA#). We apologize for the inconvenience. Eyeglass Stores test program at Return Policy - davisvisioncontacts.com 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Keep in mind that the time can vary depending on the type of refund. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. She said she would have someone from lab to call before the day was over that was 4/3/2023. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Please also share your experience in the comments section so that other customers can benefit. What to do When You Don't like Your New Glasses - Next Optical How do i get acopy of my last visit and the bill? Guarantee vary from product to product and can even vary for the components. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. LensCrafters Return Policy Refund & Exchange Policy 2023 Now ups is investigating but visionworks says they will not replace them if they say its delivered. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. And don't try calling because Noone answers. I find this behavior unacceptable. The refund will usually be issued within 30 working days. I went in & I was correct. Privacy Policy. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. This may take up to 10 working days. No Visionwork currently does not have any international shipping policies in place. Visionworks. Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. Date of experience: December 18, 2022. Guaranteed. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! What can you do if the frame doesnt suit you? We value your privacy. Tip for consumers:Was advised I'd have our glasses within 14 days. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. What an inept lab and company. You can take your item or items directly to a Visionworks center to initiate the return process in person. I told her that I wasn't aware they had tried to contact me. Everything You Should Know About the EZContacts Return Policy. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Frame finder: Are there other similar companies to visionworks that are less expensive or better? Not only did the measure and then make my glasses incorrectly. He was great!I totally had a good experience and would recommend them!! Rating: ZERO! Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Insurance, Plans & Prescriptions Do you accept my vision insurance? Thank you, you have successfully subscribed to our newsletter! Called again on 4/8/23 same thing by a manager. You can contact Visionworks by phone or visit a store to return or inquire about a product. They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. Ridiculous! If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. Has anyone returned their glasses? 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. This is not right at all. This includes top brands like MetLife, UnitedHealthcare, and Cigna. 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. It felt purposefully cruel, and any time I had a question, he practically shrugged it off, like I was a child. DoNotPay can help you return items to numerous companies. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. Disappointed. With a bunch of children that should be working at a movie theatre. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you Visionworks for making this a great experience. Incomplete returns will receive a reduced credit reflecting any missing accessories. I was then, redirected back to ************ City location by the person from the Woodmore location. If I could give a zero star I would. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. I'm going to take my time and write about my experience on all the social media and your website. I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. The staff and front desk crew were friendly but *************************** was as cruel as it gets. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Sign up to receive our free weekly newsletter. You can only contact the company and inquire about the return process. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off.
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